Number of found records: 19
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SCHMIDTH, Janine; CROUD, Jennifer; LYONS, Mary |
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Strategic planning and quality management at the University of Queensland Library |
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This paper describes the University of Queensland Library's strategic planning and quality management processes. Priority areas, benchmarking initiatives and performance measurement are discussed, as is the Annual Review, at which priority areas for address in the coming year are determined. One of the strengths of the Library's quality program, through the planning process, is that new initiatives, once proven are then integrated into standard operating procedure. Both the staff and the Library benefit from this, and the Library's culture is one of continuous improvement. The customer is the focus of all activities. Successful outcomes to which the strategic planning and quality processes have contributed are described. (AU) |
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strategic planning; quality management process; benchmarking |
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WRESSEL, Pat |
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Proceedings of the Northumbria International Conference on Performance Measurement in Libraries and Information Services |
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On line ( 15/06/2004) |
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Page with contributions from the Northumbria international conference on evaluation in information systems |
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Conference; Northumbria; evaluation |
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MONTESI, Michela; GIL URDICIAIN, Blanca |
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Abstracts: problems classified from the user perspective. |
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Journal of Information Science, 2005, vol. 31, n.6, pp.515-526 |
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Background: most of the recent research into abstracts conducted by the information science (IS) community has had little practical implication in terms of improvement and quality. A possible explanation of this is the lack of connection with the real problems that the poor quality of abstracts may pose in the 'real' context of researchers accessing information. Purpose: the types of problem abstracts may pose for potential users have been studied, and then classified and compared with current IS research into the quality of abstracts. Method: 62 interviews were held with researchers from six European universities to ascertain the opinions of potential users. These participants commented on a set of database abstracts in the areas of Education and Agriculture. Results: the participants pointed out different types of problem which were classified under the following headings: terminology, over-condensation, lack and excess of information, expectations and coherence, structure, register and layout. Conclusion: the problems described were at variance with those commonly dealt with in the literature on the subject, thus suggesting new areas of research. (AU) |
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abstract quality; abstract comprehensibility; terminology; agriculture databases; education databases; user evaluation |
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