Number of found records: 19
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RITTBERGER, M.; RITTBERGER, W. |
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Measuring quality in the production of databases |
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Journal of Information Science, 1997, vol. 23, n. 1, pp.25-37. |
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Quality, quality control, quality assurance and quality management are becoming increasingly important in using online services and online databases. Focuses on the production of online bibliographic databases and discusses possible attributes responsible for the quality of this type of online database. Considers different stages in the production of the databases: acquisition of the original documents; quality of document analysis in the selection of the documents; and subject and bibliographic analysis. Shows how the quality attributes of the different production steps may be measured. Describes, as an example, a database production system with its testing routines and reference data. (Dr. M. Rittberger may be contacted by electronic mail at Marc.Rittberger@uni-konstanz.de). (AU) |
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Online databases; Quality control; Quality assurance |
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TAYLOR, W.A., WRIGHT, G.H. |
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A longitudinal study or TQM implementation: factors influencing success and failure. |
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Omega, 2003, n.31, pp. 97-111 |
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On line (13/05/2005) |
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This is one of a very few longitudinal research studies of the link between TQM implementation and successful outcomes. The paper reports on perceived TQM success for a cohort of 109 firms over a 5-year period. Some 42 firms, predominantly small in size, had discontinued with TQM, while the remaining 67 firms reported varying degrees of success. The data suggests that the size of firm, the nature of the customer base and the holding of ISO9000 series certification has had no significant effect on TQM outcomes for this cohort. The research has also highlighted some necessary antecedents for TQM success. In particular, managers need to understand the nature and purpose of TQM, its relationship to ISO9000, and the potential benefits that can accrue from its implementation. We have shown that these factors are significantly associated with perceived TQM success. They are also significant for the discontinuing firms. Deriving success from TQM has also been shown to be significantly associated with (i) the time since adoption, (ii) the inclusion of quality objectives in the strategic planning process, and (iii) the need for senior managers to take charge of TQM and to ensure that the majority of employees are involved in its implementation. While these findings are supportive of such assertions in the literature, this paper provides further robust empirical evidence from a cross-section of UK companies in a longitudinal research design. This research has also contributed to the debate about the effects of firm size and ISO9000 certification. The paper concludes by proposing the next phase of analysis of these firms, based on five additional performance variables collected during both studies of the cohort (AU) |
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Total Quality Management; Implementation process; Longitudinal study; Success; Failure |
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TENOPIR, Carol; JACSO, Peter |
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Quality of abstracts. |
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Online, 1993, vol. 17, n. 3, pp.44-55. |
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On line (13/05/2005) |
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Abstracts enable users to judge the relevance of articles, provide a summary and may be a substitute for the original document. Defines abstracts and considers who they are written by according to the American National Standards Institute (ANSI) and other sources. Distinguishes between indicative and informative abstracts. Informative abstracts are preferred by ANSI and ERIC. Discusses the content and procedures for abstracting, writing style, tests of quality and readability and informativeness. Presents statistics analyzing abstracts from 3 general interest databases and on abstract length and type. (DB) |
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Abstracts |
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WILSON, Anne; PITMAN, Leeanne; TRAHN, Isabella |
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Guidelines for the Application of Best Practice in Australian University Libraries. |
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The project 'Best Practice for Australian University Libraries' has investigated current 'best practice' activities within Australian academic libraries and compared these with those in selected overseas countries. Within the context of this report, 'best practice activities' are considered to encompass the implementation of quality frameworks, and the use of benchmarking and performance measurement as tools for the continuous improvement of products, processes and services. Staff competencies required for the effective application of these frameworks and tools were also investigated (AU) |
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best practice; benchmarking; Australia; academic library |
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